Frequently Asked Questions

General Questions:


Are there any entry requirements?

There are no official entry requirements. The Level 2 qualification is designed with beginners in mind and Level 3 qualification for those who have built a little more experience.

Over the years we have successfully assisted candidates from just 12 years of age through to 80 years+ in achieving recognised qualifications. All with different levels of prior education.


Are there any hidden costs?

No, all costs are clearly listed on this website:

Free Course: The Free Course is 100% Free and this includes the certificate of completion. No credit card is needed to signup.

BTEC ICT Specialist: The Online BTEC ICT Specialist include registration & assessment costs, with no further fees.

Fast Track Courses: Fast Track Courses work on a Pay-as-you-go basis which includes all required fees.

Multi-Certification Courses: For Flexible Multi-Certification Courses you simply choose the most suitable starting point. When you are ready you then pay the associated Exam or Assessment fee. We have separated the certification costs as this allows flexibility for those who perhaps do not want to obtain all of the available certifications, or possibly already hold one of these from a previous course.


If I change my mind can I have my money back?

All subscriptions are provided with a 14 day money back guarantee, no questions asked. Any supplied hardware can also be returned in re-saleable condition, in the original packing within this period. Return postage cost is the responsibility of the buyer. All supplied hardware also carries a 12 months return to base warranty.

Easy payment plans are not subject to any finance/credit agreements and can be cancelled anytime, without penalty by simply clicking a link within the members area.


Another provider has insisted that I spend thousands of pounds on a “guaranteed job” scheme, do you offer something similar?

No, if you have been guaranteed a job you should read the terms and conditions very carefully. Some providers will bundle together as many as 11 certifications, charging thousands of pounds in the process. The guaranteed job will only be available should you pass all 11 exams, in a very short space of time, sometimes around 12 months. This can prove very difficult and an expensive mistake.

We provide accredited IT qualifications, recognised by all employers, with straight forward pricing.

Some training providers are more concerned with financial packages than actual training, you should be wary of any provider who will not reveal their prices until a salesman has called. We DO NOT employ sales people and our staff DO NOT work on commission.


How much time do I have to complete the course?

e-Learning: You have the length of your subscription to complete the assessments/Exams and claim the certification. If an extension to this is needed then this can be arranged at a cost of £14 for each month required.

Fast Track: The Fast Track courses work on a Pay-as-you-go system so you continue to renew the subscription each month and then cancel once you have finished.


Will your courses help me start my own business?

As the courses are practically focused, dozens of our former students have developed the technical skills required to start their own businesses in the areas of PC/Laptop Repairs, Networking, IT Support etc. Recognised qualifications verify your skills and prove to your clients you have the ability to carry out the job at hand.

Even if you have completed the course your tutor will always be happy to offer a second opinion, or generally advise when needed. It is in our interest for you to succeed.


What equipment will I need to complete the course/BTEC assessments?

No special equipment is needed. Ideally access to a Desktop PC with a version of MS Windows is preferred, though we are able to adapt all material for use with Laptops, Linux, Apple etc.

The networking tasks have been specially designed to utilise virtual machines so only a single system is required.

For the remote assessments you will need to collect some video evidence. For this a smart phone or basic webcam will be sufficient.

If you are unsure about anything relating to your equipment we will be happy to advise prior to enrolment.

Video submissions are viewed by the assessment team only and are never shared with any third parties, social media etc.


Certification Related Questions


Are you an Approved Provider?

Yes, Kandu Education Limited are Pearson Edexcel Approved Centre number 44606. We received our Approval in 2002.

Any training provider offering BTEC qualifications must be approved to do so and is subject to regular external standards verification in which training methods, candidate support, assessment methods, policies and staff competence is confirmed. Our last External Standards Verification was completed in July 2017, details of which can be found in our News section

We are also a registered LVP supplier for the DWP and included as a registered training provider by the Sector Skills Council.


Will a potential employer recognise this qualification?

Yes, BTEC qualifications are recognised by all employers. In fact the syllabus of the qualifications are created via the consultation of leading employers within the sector.


Will these qualifications get me into University?

This is a very difficult question to answer as it depends on the Level you reach, your prior qualifications, your age and the University in question.

All BTEC qualifications we offer are QCF accredited so recognised by all Higher Education institutions, but if University entry is your sole purpose for taking the course then it is highly recommended that you contact us first to discuss your individual needs.


Fast Track Course Related Questions


Is a Fast Track course the best choice for me?

As we have structured the Fast Track courses using a Pay-As-You-Go model, they are suitable for all.

We have primarily designed the courses for those who already have some experience working with computer hardware and operating systems.

Over the years we have found that many of our learners are already working to a high level and their reason for enrolment was simply to obtain a qualification for skills they already have. The Fast Track Pay-As-You-Go courses make sure that these learners will no longer have to pay for training they don’t need, dramatically reducing the cost of obtaining a QCF accredited qualification which can run into thousands of pounds under a traditional model.


Are there any restrictions as to how quickly I can complete a fast track course?

There are no official restrictions which specify the minimum time you must spend completing the assessments, however there is an official assessment process which must be adhered to and you must ensure that you are prepared before attempting an assessment either online or within the classroom. Your tutor will help you establish this.

The assessment team are also required to complete a considerable amount of BTEC related paperwork for each learner. Assessments are marked as quickly as possible in the order they arrive with an average turnaround of 4 working days per assessment, so marking time should also be taken into consideration.


When can I attend my Fast Track Session?

Fast Track Sessions are available Tuesday to Friday starting between 10am and 1pm. You can attend any time within these hours and normally around 2 weeks’ notice is required. It is recommended that this time is spent preparing for the day with your tutor so you know exactly what will be expected of you.

If you are unsure of your schedule you are free to complete the online assessments first and arrange the practical assessments at some time in the future.


Can I use the Fast Track System to work towards a Level 3 ICT Specialist Diploma or Extended Diploma?

Yes, the enrolment fee of £189 and Pay-as-you-go subscription fee of £48 per month remains the same, however rather than completing 3 units of assessments as you would for the Level 3 Certificate you will instead complete 4 units for the Diploma, or 6 units for the Extended Diploma.

If this is of interest you should make your tutor aware of this as soon as you sign up for the course.


Can I cancel the Fast Track Pay-as-you go subscription and then come back to it at a later date paying the monthly price rather than having to re-enrol?

If you enrol and then decide to cancel the Pay-as-you-go subscription without having completed any assessments it is very important that you inform your tutor you are doing this and that you intend to return to your learning. You will also need to provide an approximate date of when this might be.

If no work is submitted, a learner has no active subscription and no contact has been made then the registration will be withdrawn with the awarding body and full re-enrolment will be required.


I am keen to start a Fast Track course but cannot attend the Workshop Assessments until later in the year, do I need to have a Pay-as-you-go subscription until that time?

No, so long as you have completed the online assessments, the Workshop Voucher will entitle you to the workshop assessment even if you do not have an active pay-as-you-go subscription at that time.

This means you can complete the online assessments first, then cancel the pay-as-you-go subscription and still attend the workshop on a suitable date.


I have signed up for a Fast Track Course but am now unable to attend the workshop session, can I still be assessed?

Yes, we will be able to assess you using the same remote methods as those learners which have chosen online learning.


I have signed up for an online learning package but would now like to change to a fast track, is this possible?

Although you cannot switch packages you can book a Fast Track Add-on


Are the Fast Track Sessions only available in Hull?

Yes, we only conduct the Fast Track Sessions at our offices within The Deep Business Centre in Hull. This is a well-known, town centre location with ample free parking, excellent access to the rail network and in close proximity to Hotels etc. If you need any help or advice please contact us.


I am due to attend a workshop based assessment but need to cancel at short notice, will I be charged?

If you have booked in for a workshop assessment and need to cancel it is important you inform us as early as you possibly can. Any cancellation with less than 7 days notice may result in an invalid Fast Track Voucher. A £50 re-booking fee would then apply, or remote assessment required instead.

We will always do our best to fill a cancellation to avoid this, but this may not always be possible and the assessors fees would need to be covered.


If you have any questions about any of our courses we are always happy to help, our advisers are available during office hours on 0845 5193129 or Info@KanduIT.co.uk